Shipping policy
Thank you for visiting and shopping at Vive Cacao. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. We primarily ship from our distribution points to the United States.
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Standard Shipping: 5-10 business days.
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Expedited Shipping: 3-5 business days.
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Note: Delivery delays can occasionally occur due to customs processing for international shipments from Guatemala.
Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes Vive Cacao LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages Vive Cacao is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.